Cancellation, return, shipping and refund policies

Appointment Cancellation Policy

We understand that sometimes appointments need to be cancelled or changed. If you cancel your initial provider appointment more than 24 hours prior to the appointment, we will gladly refund your appointment price or change your appointment time. If you must cancel within 24 hours of the scheduled appointment time, we will gladly change your appointment once time. No refunds will be given for appointments that are cancelled within 24 hours of the appointment time or for 2 scheduled appointments that are missed or changed. 

All  purchases of No Limits Medical treatments are final because our products are products that, once packaged for  you, cannot be used for another patient due to pharmacy regulations. Prescription medications cannot be returned for  reimbursement, and thus we are unable to accept returns for refunds,  even if they are unused. However, we want you to receive  high-quality products that are ready to use. Therefore, we will replace  items if they are defective or damaged. Please message or call us if there is a problem with the order that you received. Please be prepared to take photographs of any damaged item as the pharmacy will often require this in order to send a replacement product. Special rules apply to controlled substances so please message us with any issues and we can determine the best course of action based on the product and the situation. 

For auto-renewing products, such as the monthly membership, your payment method will be automatically charged at regular  intervals as described during the checkout process until you cancel your  subscription. You may cancel your auto-payments at any time by calling or messaging us.

Products are shipping using USPS, UPS or FedEx. We will not ship to PO Boxes or commercial addresses. All shipments must be to residential addresses. Products can only be cancelled if they have not yet shipped from the pharmacy.