Cancellation, return, shipping and refund policies

Appointment Cancellation/Return/Refund Policies

We understand that sometimes appointments need to be cancelled or changed. If you cancel your initial provider appointment more than 24 hours prior to the appointment, we will gladly change your appointment time. Refunds are not available for initial appointments. If you must cancel within 24 hours of the scheduled appointment time, we will gladly change your appointment but there will be a $100 rescheduling fee. 

All  purchases of No Limits Medical treatments are final because our products are products that, once sent to the pharmacy for compounding, cannot be used for another patient due to pharmacy regulations. Prescription medications cannot be returned for  reimbursement, and thus we are unable to accept returns for refunds,  even if they are unused. However, we want you to receive  high-quality products that are ready to use. Therefore, we will replace  items if they are defective or damaged. Please message or call us if there is a problem with the order that you received. Please be prepared to take photographs of any damaged item as the pharmacy will often require this in order to send a replacement product. Special rules apply to controlled substances so please message us with any issues and we can determine the best course of action based on the product and the situation. 

Consultations are non-refundable once paid. Labs are non-refundable once ordered. Membership fees (monthly $99 or annual $1,089), RN-Led Coaching fees, and Reserve fees are non-refundable once paid. Memberships renew automatically using your payment method on file until you cancel; for annual memberships, we will email a reminder 15 to 30 days before renewal. To cancel, email info@nolimitsmedical.com or text 844-891-8541 at least 48 business hours before your next billing date. If you cancel, your benefits continue through the end of the period you have already paid for. See our Terms and Conditions (https://nolimitsmedical.com/terms-and-conditions).

Products are shipping using USPS, UPS or FedEx. We will not ship to PO Boxes or commercial addresses. All shipments must be to residential addresses. Products can only be cancelled if they have not yet been sent to the pharmacy. Any products that you have paid for that become unavailable from the pharmacy due to shortage or shipping restrictions will, of course, be refunded.

While we try to keep prices as stable as possible, medication and product prices may change due to pharmacy or vendor pricing; you will always see the price before you pay. We will give members at least 30 days' email notice before any change to a recurring membership fee.

Your Right to a Good Faith Estimate

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services.

- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

- Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

To request a Good Faith Estimate from No Limits Medical, email info@nolimitsmedical.com or text 844-891-8541 (Monday–Friday, 9:00 AM–5:00 PM Eastern Time).